How will I get my order?
NewEraGems.com packages usually ship via The United States Postal Service (USPS). Alternative companies such as UPS and FedEx are also used when shipping internationally or under special requests (overnight, expedited, etc.). The majority of the shipments made are USPS Priority Flate Rate Packages or Priority Mail International Flat Rate. To learn about USPS Security Click Here.
In addition to USPS Security Measures, all Neweragems.com packages are insured by TransGuardian. View our Insurance Page to Learn More.
When will I get my order?
Orders can take up to 3 business days to be processed and shipped out. The average number of days to delivery varies based upon origin and destination. EXAMPLES: An order placed on Friday at 2:30pm will ship on or before Wednesday. Orders placed on Saturday or Sunday will ship on or before Wednesday. Please consider Holidays – USPS will not deliver on a holiday and we can not ship on a holiday – your order will ship on the following business day. How long will it take for my order to arrive after it ships? The time it takes USPS to get your order from our warehouse in California to you depends on where you live. International shipping varies wildly due to the extra steps needed for the delivery such as customs, shipping schedule times, etc. so please be patient with us when shipping internationally. New Era Gems also visits a multitude of shows throughout the year which can affect shipping times. Our staff is always more than happy to assist you with any shipping questions or concerns so please feel free to contact us! Click Here to see the USPS shipping map – it will show you approximate ground shipping times.
How do I return my item?
New Era Gems offers 10 day return privileges. Any item that has not been cut or altered may be returned for exchange, in story credit, or a full cash refund. This is 10 days after you have received the merchandise.